Shipping policy

Shipping Policy

Last updated: 14 August 2026

At Feral Form, we aim to get your order to you as quickly and smoothly as possible.

This Shipping Policy explains how orders are processed, shipped and delivered when you purchase through www.feralform.co.


1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally begin processing on the next business day.

During product launches, promotions, sales or other periods of unusually high order volume, processing may take longer than usual.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.


2. Domestic & International Shipping

Feral Form offers shipping within Australia and to selected international destinations.

Available shipping options, delivery estimates and shipping costs will be displayed at checkout based on your delivery address.

Estimated delivery timeframes are provided as a guide and are not guaranteed unless expressly stated otherwise.

As a general guide:

  • Australia Standard Shipping: approximately 2–8 business days after dispatch.
  • Australia Express Shipping: approximately 1–4 business days after dispatch.
  • International Standard Shipping: approximately 5–15 business days after dispatch.
  • International Express Shipping: approximately 3–10 business days after dispatch.

    International delivery times can vary significantly depending on the destination country, customs processing and the delivery carrier.


3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Feral Form may offer free shipping promotions or other shipping incentives.

Any applicable promotion will be subject to the terms displayed at the time of purchase.


4. Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been lodged with the carrier.

Please use the tracking information provided to monitor your delivery.


5. International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, GST/VAT, brokerage fees or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless expressly stated at checkout.

Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Feral Form does not control the amount of these charges and cannot guarantee whether or when they will be applied.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.


6. Customs Delays

International orders may be delayed while being processed by customs or other government authorities.

Customs processing times are outside Feral Form’s control.

Feral Form is not responsible for delays caused by customs clearance, import requirements or government authorities.


7. Refused or Unclaimed International Parcels

If an international parcel is refused, rejected, abandoned or left unclaimed because the customer does not pay applicable duties, taxes or import charges, or does not comply with local import requirements, the customer may be responsible for any return shipping or other costs incurred by Feral Form.

Any refund, where applicable, may be reduced by reasonable costs incurred by Feral Form in recovering or returning the parcel, subject to applicable law.


8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check your:

  • Full name.
  • Street address.
  • Unit or apartment number.
  • Suburb or city.
  • State or province.
  • Postcode or ZIP code.
  • Country.
  • Contact details.

    If you realise that you have entered an incorrect address, contact us at feralform.co@outlook.com as soon as possible.

    We will try to update the delivery information before your order is dispatched, but we cannot guarantee that changes will be possible after an order has been placed.

    If an order is returned to Feral Form because an incorrect or incomplete address was provided, additional postage may be required to resend the order.


9. Missed Deliveries

If a carrier attempts delivery and you are unavailable, the carrier may leave the parcel in a safe place, redirect it to a collection point or provide further delivery instructions depending on the carrier’s procedures.

Please follow the instructions provided by the carrier to arrange collection or redelivery where required.


10. Lost or Missing Parcels

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

  • Your nominated delivery address.
  • Safe places around the property.
  • With household members or neighbours.
  • Any collection location nominated by the carrier.

    If you still cannot locate your parcel, contact us at feralform.co@outlook.com and provide your order number.

    We will assist with reasonable enquiries with the relevant carrier where appropriate.

    Nothing in this policy excludes or limits any rights or remedies you may have under applicable consumer protection laws.


11. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the product where possible and contact us at feralform.co@outlook.com.

Please include your order number and photographs showing the damage.

We will assess the circumstances and provide an appropriate resolution where required under applicable law.


12. Delivery Delays

Estimated delivery timeframes are provided by the relevant delivery carrier and are not guaranteed.

Feral Form is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Postal or courier delays.
  • Severe weather.
  • Natural disasters.
  • Public holidays.
  • Strikes or industrial action.
  • Customs or border processing.
  • Incorrect or incomplete delivery information.
  • Government restrictions.
  • Other events affecting transportation or delivery networks.

    If your parcel appears significantly delayed, please contact us at feralform.co@outlook.com and we will assist where reasonably possible.

    Nothing in this section limits any rights you may have under applicable consumer protection laws.


13. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Where Feral Form is responsible for a failure to comply with a consumer guarantee, we will provide the remedy required by law.

Our shipping timeframes do not override your statutory consumer rights.


14. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Feral Form

Website: www.feralform.co

Email: feralform.co@outlook.com


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