Refund policy
Returns & Refunds Policy
Last updated: 15 August 2026
At Feral Form, we want you to love your activewear. If your purchase isn’t quite right, we’re happy to assist with eligible returns in accordance with the policy below.
Change of Mind Returns
We accept change-of-mind returns within 14 days of the date you receive your order.
To be eligible for a change-of-mind return, items must:
- Be unworn and unused.
- Be unwashed and free from makeup, deodorant, perfume, self-tanner, body oils or other marks.
- Be in their original condition.
- Have all original tags attached.
- Include any original hygiene liners where applicable.
- Not have been damaged, altered or otherwise modified.
Due to hygiene considerations, certain intimate or hygiene-sensitive products may not be eligible for change-of-mind returns. Any products excluded from change-of-mind returns will be clearly identified on the relevant product page.
If your return meets these requirements, you may choose a refund to your original payment method or store credit, subject to the applicable conditions of this policy.
Customers are responsible for the cost of return postage for change-of-mind returns.
Original shipping costs are non-refundable for change-of-mind returns.
Faulty, Damaged or Incorrect Items
Your rights under the Australian Consumer Law (ACL) are not affected by this policy.
If your item arrives faulty, damaged or defective, or you receive an incorrect item, please contact us as soon as reasonably possible at feralform.co@outlook.com.
Please include your:
- Order number
- Full name
- Description of the issue
- Clear photographs or video showing the issue, where applicable
Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement or refund.
If the issue is covered by the Australian Consumer Law, Feral Form will provide the remedy required by law. We will not refuse a remedy simply because an item is outside our 14-day change-of-mind return period.
Where applicable, Feral Form will cover reasonable return postage costs associated with a faulty or incorrectly supplied item.
Items Damaged Through Wear or Incorrect Care
Feral Form cannot provide a change-of-mind refund for damage caused after delivery through misuse, improper care, washing instructions not being followed, accidents, alterations or normal wear and tear.
This does not limit any rights you may have under the Australian Consumer Law.
Sale Items
Sale and promotional items may be eligible for change-of-mind returns unless otherwise stated on the relevant product page.
Sale items remain covered by applicable Australian Consumer Law consumer guarantees. A sale price does not remove or reduce your legal rights.
How to Request a Return
To request a return, email:
feralform.co@outlook.com
Please contact us within 14 days of receiving your order for a change-of-mind return.
Include your order number and the item(s) you wish to return.
We will provide you with return instructions once your request has been reviewed.
Please do not send an item back without contacting us first.
Return Assessment
Once your return has been received, we will inspect the item to ensure it meets the applicable return conditions.
If an item does not meet the requirements for a change-of-mind return, we may decline the return and return the item to you.
We will notify you once your return has been assessed.
Refunds
Approved refunds will be issued to the original payment method used to place the order.
Once processed by Feral Form, the time taken for the refund to appear in your account may depend on your bank or payment provider.
Where store credit has been selected or offered, it will be issued following approval of the return.
Exchanges
We do not currently offer direct exchanges.
If you require a different size or colour, you can return your original item in accordance with this policy and place a new order for the item you require.
Australian Consumer Law
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
Australian Consumer Law provides consumer guarantees for goods, and where those guarantees are not met, consumers may have rights to a remedy depending on the circumstances and seriousness of the problem. (ACCC)
Our 14-day change-of-mind policy applies to voluntary returns where you simply change your mind. It does not replace or limit your statutory consumer rights.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you nominate, receives the last item of your order. If your order is delivered over multiple shipments, the period begins from receipt of the last shipment.
How to exercise your right of withdrawal
To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires. You can do this by logging into your account and submitting a return or cancellation request at:
Alternatively, you may contact us at feralform.co@outlook.com with a clear statement of your decision to withdraw.
Returning items
Once you have notified us of your withdrawal, you must return the items to us within 14 days. You are responsible for the direct cost of return shipping unless otherwise stated.
Items must be returned in their original condition. Where items have been used beyond what is necessary to assess their nature, characteristics, and functioning, you may be liable for any diminished value.
Refunds
We will refund all payments received from you, including the cost of standard outbound delivery (we do not refund premium or express shipping upgrades), within 14 days of receiving the returned goods or proof that you have sent them back, whichever is earlier. Refunds will be issued to your original payment method.
Exemptions
The right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. This includes items with hygiene liners that have been removed or compromised.
Contact Us
For all returns and refund enquiries:
Feral Form
Website: www.feralform.co
Email: feralform.co@outlook.com
ABN: 72 317 538 314
Wild by Design.